Returns & Claims


RETURNS
We offer a 14 day exchange guarantee provided the product is unused. Unfortunately used products cannot be returned or exchanged due to hygiene reasons.

For any other enquiry, or claim first email hello@theluxelashshop.com
How to make a claim:
  • Send an email to hello@theluxelashshop.com
  • To help support your claim please provide photographic images of the Shipping Bag, Invoice and Product/s with a detailed description to insure your claim is accepted.
  • Postage Address for returns:
    PO Box 612
    Jimboomba, 4280
    Queensland, AUS
All Orders are photographed with Invoice before they are carefully packed inside their Shipping Bags/ Boxes.
    Exchange shipping fees are to be covered by the customer.
    Return Shipping costs are non-refundable.