All orders are shipped from Brisbane, QLD with Australia Post and a tracking number is issued via email. You must provide a safe and secure address as the courier will safe drop your parcel if you are not at home.
You can calculate the shipping time from postcode 4208 to your postcode here.
How do I track my delivery?
Click here to track your Australia Post tracking number (emailed to you) -> https://auspost.com.au/parcels-mail/track.html#/track
All Australian orders are shipped using Australia Post with a tracking number provided. Please see below for relevant shipping time frames and costs:
Standard Shipping: 5-14 business days
Express Shipping: 3-8 business days
New Zealand orders are shipped using Australia Post's Pack and Track service with a tracking number provided.
Standard Shipping: 6-12 business days for delivery.
*All Shipping estimates are depending on your postal location.
UNITED STATES OF AMERICA
A Flat Rate $5 AUD Shipping to USA applies to all orders.
Standard Shipping: 7-10 business days for delivery.
Please allow up to 2 business days for order processing.
During sale periods slight delays may occur.
Please note we do not partially fulfill orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
*Shipping times act as estimates.
MY ORDER HAS NOT ARRIVED YET
*Exchange shipping fees are to be covered by the customer.
Have you tracked your parcel via AusPost website, and it is saying "We've got it" or "Delivered"?
- You will need to contact Australia Post (13 76 78) immediately to lodge an enquiry.
- Please email us firstname.lastname@example.org so we can escalate the claim and have a New order resent - No additional charge.